Last updated 2 July 2026
These Terms of Service ("Terms") form a binding agreement between you ("Customer") and VeloxMedia ("we", "us") covering every product and service we provide, including virtual private servers, web hosting, and related services ("Services"). By ordering, paying for, or using a Service you accept these Terms, our Acceptable Use Policy, Privacy Policy, and any product-specific terms shown at order time.
You must provide accurate, current contact and billing information and keep it up to date. You are responsible for all activity under your account and for safeguarding your credentials. We may suspend accounts that provide false information or that we reasonably believe are compromised.
Services are billed in advance on the cycle you select at checkout (monthly, annual, or as displayed). Unless cancelled before the renewal date, Services renew automatically for the same term and are charged to your payment method on file. Prices for renewals are the then-current published prices; we will notify you in advance of any price change to a recurring Service.
Payments are processed by our payment providers (currently Stripe). An invoice is due on issue unless it states otherwise. If a payment fails or an invoice remains unpaid, we may suspend the Service after notice; prolonged non-payment may result in termination and deletion of data as described in Section 8.
You are the controller and administrator of your server. You are responsible for the software you install, the data you store, keeping your applications patched, maintaining your own off-server backups of anything you cannot afford to lose, and for all content transmitted from your Services. Our snapshot and backup features are provided as a convenience, not a guarantee of recoverability.
Use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or restrict a Service immediately where its operation harms the network, other customers, or third parties (for example: outbound abuse, denial-of-service participation, or malware distribution), and will notify you as soon as practicable.
We may perform scheduled maintenance with advance notice and emergency maintenance without notice where necessary to protect the platform. We may modify hardware, network, or features provided the overall Service is not materially degraded.
You may cancel a Service at any time from the portal; cancellation stops future renewals. We may suspend or terminate a Service for breach of these Terms or the AUP, for non-payment, or where required by law. After termination we may retain suspended data for a short recovery window (typically 7–30 days depending on the product) and then permanently delete it. Deleted data cannot be recovered.
Our uptime commitment and the service credits available when we miss it are described in the Service Level Agreement, which forms part of these Terms.
Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Our total aggregate liability arising out of or related to the Services is limited to the amount you paid us for the affected Service in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Nothing in these Terms excludes liability that cannot be excluded by law.
You will indemnify and hold us harmless from third-party claims arising from your content, your use of the Services in breach of these Terms, or your violation of law.
We may update these Terms from time to time. Material changes will be notified by email or portal notice at least 14 days before they take effect; continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the jurisdiction in which VeloxMedia is established, and disputes are subject to the exclusive jurisdiction of its courts. If any provision is found unenforceable, the remainder stays in effect. Questions about these Terms: [email protected].